Terms of Service

1Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Virtual Office Zug, a brand owned by Hevea Investment Ltd, governing your access to and use of services available at virtual-office-zug.com. All services are delivered from our four offices in Canton Zug, Switzerland.

By clicking "I agree", completing a purchase, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

2Description of Services

Virtual Office Zug provides the following services to clients establishing or maintaining a business presence in the Canton of Zug, Switzerland:

The precise scope of each service is defined on our website at the time of purchase. Services may be updated or expanded at our discretion, subject to notice to existing clients.

3Eligibility

To use our services, you must:

• Be at least 18 years of age.
• Have full legal capacity to enter into a binding contract.
• Provide accurate, current, and complete information during registration and onboarding.
• Use our services for a lawful business purpose only.
• Not be subject to sanctions by Switzerland, the European Union, the United States, or the United Nations.
• Not be located in a jurisdiction subject to comprehensive sanctions or where our services are otherwise prohibited.

4Payment Terms

Billing

Services are billed in Swiss Francs (CHF) on a monthly or annual basis, as selected at checkout. Annual plans are paid in full at the start of each billing year. Monthly plans are billed on the same calendar day each month.

Refunds

Subscription fees paid for a given billing period are non-refundable except where required by applicable law. One-time setup fees and government filing fees are non-refundable once the relevant work has commenced. For any charge query, contact us within 14 days at support@virtual-office-zug.com.

Late payment

If a payment fails, we will notify you by email and retry after 5 business days. If payment remains outstanding for 15 days, we may suspend access to your account and registered address services until the outstanding amount is settled.

5Service Activation

Your service is considered activated when we issue your official registered address confirmation by email. Do not use the address publicly or with the Commercial Register before this confirmation is issued.

Activation is subject to satisfactory completion of our AML/KYC review. We may request additional documentation where required. Delays caused by incomplete or inaccurate documentation are not attributable to us.

6Client Obligations

As a client, you agree to:

• Provide accurate, complete, and up-to-date information at all times, including promptly notifying us of any changes to your company details, beneficial ownership, or business activity.
• Cooperate with any AML/KYC requests, including providing identity documents, source-of-funds information, or business documentation when requested.
• Use the registered address only for the entity and purpose declared during onboarding. Use for any other entity requires a separate subscription.
• Not sublet, share, or resell the registered address to any third party.
• Maintain a valid subscription and settle all invoices by the due date.
• Notify us promptly if your company enters insolvency proceedings, is struck off the register, or if its beneficial ownership changes.
• Comply with all applicable Swiss federal and cantonal law, including commercial registration requirements, tax obligations, and anti-money laundering regulations.

7Prohibited Uses

8Intellectual Property

All content on this website, including text, graphics, logos, interface design, and software, is the property of Hevea Investment or its licensors and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable licence to access and use this website for the purpose of evaluating and purchasing our services. You must not copy, reproduce, distribute, modify, or create derivative works from any part of this website without our prior written consent.

9Limitation of Liability

We shall not be liable for any of the following losses, whether direct or indirect, even if we have been advised of the possibility of such losses:

• Loss of revenue, profit, or anticipated savings.
• Loss of business, contracts, or commercial opportunity.
• Damage to reputation or goodwill.
• Loss or corruption of data.
• Indirect or consequential losses of any kind.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under Swiss law.

Force majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, government action, regulatory changes, bank failures, natural disasters, or prolonged service outages of third-party providers.

10Termination

Effect of termination

Upon termination for any reason: (a) all rights granted to you under these Terms cease immediately; (b) you must cease using our address as your registered address; and (c) we will retain your data as set out in our Privacy Policy.

11Governing Law

These Terms are governed by and construed in accordance with the laws of Switzerland, in particular the Swiss Code of Obligations (OR), the Civil Code (ZGB), and applicable cantonal law of Zug, without regard to any conflict-of-law principles.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the ordinary courts of the Canton of Zug, Switzerland.

12Changes to Terms

We may update these Terms from time to time to reflect changes in our services, applicable law, or business practices. When we make material changes, we will:

• Update the "Effective" date at the top of this page.
• Send you an email notification at least 14 days before the new Terms take effect (30 days for material changes to payment terms or limitation of liability).

Continued use of our services after the effective date constitutes your acceptance of the updated Terms.

The monthly domiciliation subscription (CHF 99/month) is managed separately from the one-time setup fee. To cancel your subscription, contact support@virtual-office-zug.com with 30 days notice.

Questions about these Terms?