Refund Policy

Last updated: April 24, 2026

1. Our 30-Day Money-Back Guarantee

Virtual Office Zug offers an unconditional 30-day money-back guarantee on all services. This means that if for any reason — or no reason at all — you are not satisfied with your purchase within 30 days of the original purchase date, you are entitled to a full refund of the amount paid.

This guarantee exists because we are confident in our service quality and want you to try VOZ completely risk-free.

2. Services Covered by the 30-Day Guarantee

The 30-day money-back guarantee applies exclusively to the one-time VOZ setup fee (CHF 49). This is the only amount charged directly by Virtual Office Zug at the time of purchase.

The following VOZ-billed services are eligible for the 30-day refund:

• Domiciliation setup fee — CHF 49 (one-time, billed by Virtual Office Zug)
• Swiss director setup fee — CHF 249 (one-time)
• Mail handling and forwarding services
• Company formation service (see exceptions below)
• Swiss phone number service
• Any other subscription service offered by VOZ

3. How to Request a Refund

4. Refund Processing Time

Refunds are processed within 5-10 business days of approval. The timeline depends on your payment method:

• Credit/debit card: 5-10 business days to appear on your statement, depending on your bank.
• Bank transfer (SEPA): 3-7 business days.
• Stripe balance: Immediate to your Stripe account, then subject to bank processing.

You will receive an email confirmation when the refund has been initiated. If you do not see the refund after 10 business days, please contact your bank before reaching out to us, as banking delays are beyond our control.

5. Exceptions and Limitations

The 30-day guarantee does not apply to, or is limited for, the following:

• Company formation service: If notarisation has already been initiated or government fees paid to the commercial register, these costs are non-refundable (typically CHF 300-800 in register fees). The VOZ service fee portion remains refundable within 30 days.
• Third-party costs: Fees paid directly to notaries, cantonal registers, Swiss banks, or other third-party providers on your behalf cannot be refunded by VOZ.
• Renewal charges: Refund requests for subscription renewals must be made within 7 days of the renewal charge (not 30 days). Annual subscriptions renewed automatically have a 7-day window for refund after the renewal date.
• Accounts in breach: Refunds are not available to accounts that have violated our Terms of Service.

6. Service Cancellation

You may cancel your subscription at any time from your account dashboard or by emailing hello@virtualofficezug.com. Upon cancellation:

• Service continues until the end of the current paid period.
• No further charges are made after cancellation.
• You may request a refund for the remaining unused period within the first 30 days of purchase. Outside this window, no pro-rated refunds are provided for cancelled subscriptions.
• If your company remains registered at our Zug address after service cancellation, you must update your registered address immediately to avoid legal complications. We will notify you by email at least 60 days before terminating address services.

7. Chargebacks

We ask that you contact us before initiating a chargeback with your bank. Chargebacks are costly for all parties and we are happy to resolve disputes directly. Accounts with open chargeback disputes will have services suspended until the dispute is resolved.

8. Contact for Refunds

• Email: refunds@virtualofficezug.com
• Response time: Within 1 business day
• Contact form: virtualofficezug.com/contact/