{"id":84,"date":"2026-04-24T12:25:33","date_gmt":"2026-04-24T10:25:33","guid":{"rendered":"https:\/\/virtual-office-zug.com\/refund-policy\/"},"modified":"2026-04-24T17:06:51","modified_gmt":"2026-04-24T15:06:51","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/virtual-office-zug.com\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<style>\n\/* VOZ Legal Pages \u2014 Premium Design *\/\n.voz-legal-wrap *{box-sizing:border-box;margin:0;padding:0;}\n.voz-legal-wrap{font-family:-apple-system,'Helvetica Neue',Arial,sans-serif;background:#F5F6F8;}\n\/* Hero *\/\n.voz-legal-hero{background:#0B1F3A;padding:64px 40px;text-align:center;}\n.voz-legal-hero .badge{display:inline-block;background:#CC0000;color:#fff;border-radius:4px;font-size:11px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;padding:3px 10px;margin-bottom:16px;}\n.voz-legal-hero .badge.green{background:#16A34A;}\n.voz-legal-hero 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td{background:#F8FAFC;}\n\/* Contact block *\/\n.voz-contact-block{background:#0B1F3A;border-radius:8px;padding:32px;text-align:center;margin-top:40px;}\n.voz-contact-block h3{color:#fff;font-size:18px;font-weight:600;margin-bottom:8px;}\n.voz-contact-block p{color:#9CA3AF;font-size:14px;margin-bottom:20px;}\n.voz-contact-block a.btn{display:inline-block;background:#2563EB;color:#fff;border-radius:6px;padding:12px 24px;font-size:14px;font-weight:600;text-decoration:none;}\n\/* Mobile *\/\n@media(max-width:768px){\n  .voz-legal-hero{padding:40px 24px;}\n  .voz-legal-hero h1{font-size:28px;}\n  .voz-legal-body{padding:32px 16px;}\n  .voz-legal-layout{flex-direction:column;}\n  .voz-toc{width:100%;position:static;}\n  .voz-toc-inner{display:none;}\n  .voz-toc-inner.open{display:block;}\n  .voz-toc-toggle{display:block;}\n  .voz-legal-card{padding:32px 24px;}\n  .voz-section-title{font-size:17px;}\n}\n<\/style>\n<script>\ndocument.addEventListener('DOMContentLoaded',function(){\n  var btn=document.querySelector('.voz-toc-toggle');\n  var inner=document.querySelector('.voz-toc-inner');\n  if(btn&&inner){btn.addEventListener('click',function(){inner.classList.toggle('open');btn.textContent=inner.classList.contains('open')?'Hide contents':'Show contents';});}\n});\n<\/script>\n<div class=\"voz-legal-wrap\">\n<div class=\"voz-legal-hero\">\n  <span class=\"badge green\">REFUND<\/span>\n  <h1>Refund Policy<\/h1>\n  <p class=\"subtitle\">30-day money-back guarantee &middot; Last updated: April 2026<\/p>\n<\/div>\n<div class=\"voz-legal-body\">\n<div class=\"voz-legal-layout\">\n  <nav class=\"voz-toc\">\n    <button class=\"voz-toc-toggle\">Show contents<\/button>\n    <div class=\"voz-toc-inner\">\n      <div class=\"voz-toc-title\">Contents<\/div>\n      <a href=\"#s1\">1. Our 30-Day Guarantee<\/a>\n<a href=\"#s2\">2. What Is Covered<\/a>\n<a href=\"#s3\">3. What Is Not Covered<\/a>\n<a href=\"#s4\">4. How to Request a Refund<\/a>\n<a href=\"#s5\">5. Processing Time<\/a>\n<a href=\"#s6\">6. Exceptions<\/a>\n<a href=\"#s7\">7. Contact<\/a>\n    <\/div>\n  <\/nav>\n  <div class=\"voz-legal-card\">\n    \n<div class=\"voz-success\" style=\"margin-bottom:32px;\">30-Day Money-Back Guarantee \u2014 If you are not satisfied within 30 days of your setup fee payment, we will refund you in full. No questions asked.<\/div>\n\n<div class=\"voz-section\" id=\"s1\">\n  <h2 class=\"voz-section-title\"><span class=\"voz-num\">1<\/span>Our 30-Day Guarantee<\/h2>\n  <p>Virtual Office Zug offers a 30-day money-back guarantee on our one-time setup fee. If you are not satisfied with our service for any reason within 30 days of your payment, contact us and we will issue a full refund of the setup fee.<\/p>\n  <p>This guarantee reflects our confidence in the quality of our onboarding service and our commitment to client satisfaction.<\/p>\n<\/div>\n\n<div class=\"voz-section\" id=\"s2\">\n  <h2 class=\"voz-section-title\"><span class=\"voz-num\">2<\/span>What Is Covered<\/h2>\n  <p>Our 30-day money-back guarantee covers the <strong>one-time Virtual Office Zug setup fee (CHF 49)<\/strong> charged at the time of your order. This fee covers our onboarding and coordination service.<\/p>\n  <div class=\"voz-info\">The monthly domiciliation subscription (CHF 29 or CHF 99\/month) is billed directly by our Swiss partner Allo-Declaration and is subject to their cancellation policy. Virtual Office Zug setup fees are the only amounts eligible for our 30-day guarantee.<\/div>\n<\/div>\n\n<div class=\"voz-section\" id=\"s3\">\n  <h2 class=\"voz-section-title\"><span class=\"voz-num\">3<\/span>What Is Not Covered<\/h2>\n  <p>The following are not covered by our refund policy:<\/p>\n  <ul>\n    <li><strong>Monthly or annual domiciliation subscriptions<\/strong> \u2014 billed directly by Allo-Declaration under their separate agreement<\/li>\n    <li><strong>Swiss Resident Director annual fees<\/strong> \u2014 CHF 3,000\/year billed directly by our fiduciary partner<\/li>\n    <li><strong>Notary and filing fees<\/strong> \u2014 charged by Swiss notaries for company incorporation (these are statutory fees)<\/li>\n    <li><strong>Fiduciary service fees<\/strong> \u2014 charged by our accounting and administration partners<\/li>\n    <li><strong>Requests made after 30 days<\/strong> from the date of the original setup fee payment<\/li>\n  <\/ul>\n<\/div>\n\n<div class=\"voz-section\" id=\"s4\">\n  <h2 class=\"voz-section-title\"><span class=\"voz-num\">4<\/span>How to Request a Refund<\/h2>\n  <p>To request a refund, please:<\/p>\n  <ol>\n    <li>Log in to your client dashboard at <a href=\"https:\/\/virtual-office-zug.com\/my-account\/\" style=\"color:#2563EB;\">virtual-office-zug.com\/my-account\/<\/a><\/li>\n    <li>Open a support ticket and select &#8220;Refund Request&#8221; as the category<\/li>\n    <li>Include your order reference number (format: VOZ-XXXX)<\/li>\n    <li>Briefly describe the reason for your request (optional \u2014 we ask out of interest in improving our service, not to qualify your claim)<\/li>\n  <\/ol>\n  <p>Alternatively, email us directly at <a href=\"mailto:hello@virtual-office-zug.com\" style=\"color:#2563EB;\">hello@virtual-office-zug.com<\/a> with your order reference.<\/p>\n<\/div>\n\n<div class=\"voz-section\" id=\"s5\">\n  <h2 class=\"voz-section-title\"><span class=\"voz-num\">5<\/span>Refund Processing Time<\/h2>\n  <p>Refunds are processed within <strong>5\u201310 business days<\/strong> of your approved request. The refund will be credited to the original payment method used at checkout (Stripe credit or debit card).<\/p>\n  <p>Please note that your card issuer or bank may take additional time to reflect the credit in your account.<\/p>\n<\/div>\n\n<div class=\"voz-section\" id=\"s6\">\n  <h2 class=\"voz-section-title\"><span class=\"voz-num\">6<\/span>Exceptions<\/h2>\n  <p>We reserve the right to decline a refund request in cases of:<\/p>\n  <ul>\n    <li>Fraudulent or abusive claims<\/li>\n    <li>Violation of our Terms of Service<\/li>\n    <li>Requests submitted more than 30 days after the setup fee payment date<\/li>\n  <\/ul>\n  <p>In such cases, we will notify you in writing with an explanation.<\/p>\n<\/div>\n\n<div class=\"voz-section\" id=\"s7\">\n  <h2 class=\"voz-section-title\"><span class=\"voz-num\">7<\/span>Contact<\/h2>\n  <p>For refund requests or questions about this policy:<\/p>\n  <p>Email: <a href=\"mailto:hello@virtual-office-zug.com\" style=\"color:#2563EB;\">hello@virtual-office-zug.com<\/a><br>\n  Support: <a href=\"\/my-account\/tickets\/\" style=\"color:#2563EB;\">Open a support ticket<\/a><\/p>\n<\/div>\n\n    <div class=\"voz-contact-block\">\n  <h3>Questions about this policy?<\/h3>\n  <p>Open a support ticket or contact us directly<\/p>\n  <a href=\"\/contact\/\" class=\"btn\">Contact us<\/a>\n<\/div>\n  <\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>REFUND Refund Policy 30-day money-back guarantee &middot; Last updated: April 2026 Show contents Contents 1. Our 30-Day Guarantee 2. What Is Covered 3. What Is Not Covered 4. How to Request a Refund 5. Processing Time 6. Exceptions 7. Contact 30-Day Money-Back Guarantee \u2014 If you are not satisfied within 30 days of your setup&#8230;<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/voz-refund-policy-tpl.php","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-84","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/virtual-office-zug.com\/it\/wp-json\/wp\/v2\/pages\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/virtual-office-zug.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/virtual-office-zug.com\/it\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/virtual-office-zug.com\/it\/wp-json\/wp\/v2\/comments?post=84"}],"version-history":[{"count":1,"href":"https:\/\/virtual-office-zug.com\/it\/wp-json\/wp\/v2\/pages\/84\/revisions"}],"predecessor-version":[{"id":150,"href":"https:\/\/virtual-office-zug.com\/it\/wp-json\/wp\/v2\/pages\/84\/revisions\/150"}],"wp:attachment":[{"href":"https:\/\/virtual-office-zug.com\/it\/wp-json\/wp\/v2\/media?parent=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}